We understand that customers need to occasionally cancel their holiday arrangements for a number of reasons. All cancellations must be made in writing prior to departure, either by e-mail to admin@thetravelWizard.co.uk or by writing to The Administration Deptartment, The Travel Wizard Ltd, Jarman House, 40-42 High Street, Redbourn, Hertfordshire, AL3 7LN.
As soon as we receive notice that you wish to cancel we will contact our suppliers and advise them accordingly. Cancellation normally results in cancellation charges being levied by the tour operator and/or airline. Details of these cancellation charges can be found in the relevant Booking Conditions sent with your confirmation. The charges vary depending on the tour operator, airline and the cancellation date in relation to departure.
Cancellation charges can normally be recovered through travel insurance providing the reason for cancellation is covered by the policy. You are advised to check insurance policies carefully in relation to cancellation charges.
If you need to cancel a booking please call us on 0800 876 0990 to discuss how best to proceed.