For bookings & enquiries call us on: 0800 876 0990

You are in category: Amendments, cancellations, refunds etc.

1. I need to cancel my holiday. How do I do it?
2. What happens if I don't pay the balance due?
3. What if I need to change my booking?

1. I need to cancel my holiday. How do I do it?

   We understand that customers need to occasionally cancel their holiday arrangements for a number of reasons. All cancellations must be made in writing prior to departure, either by e-mail to admin@thetravelWizard.co.uk or by writing to The Administration Deptartment, The Travel Wizard Ltd, Jarman House, 40-42 High Street, Redbourn, Hertfordshire, AL3 7LN.

    

    

   As soon as we receive notice that you wish to cancel we will contact our suppliers and advise them accordingly. Cancellation normally results in cancellation charges being levied by the tour operator and/or airline. Details of these cancellation charges can be found in the relevant Booking Conditions sent with your confirmation. The charges vary depending on the tour operator, airline and the cancellation date in relation to departure.

    

    

   Cancellation charges can normally be recovered through travel insurance providing the reason for cancellation is covered by the policy. You are advised to check insurance policies carefully in relation to cancellation charges.

    

    

   If you need to cancel a booking please call us on 0800 876 0990 to discuss how best to proceed.
    

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2. What happens if I don't pay the balance due?

   If you have paid a deposit for your booking but don't pay the balance on or before the balance due date then we will contact you to collect payment. If we are unable to contact you and/or you fail to pay the balance when asked then your booking will be cancelled automatically. If this happens it is unlikely you will get your deposit back and you may also be liable for additional cancellation charges depending on the effective cancellation date. We will write to you to advise the charges levied as necessary.

    

    

   If you know that are not going to be able to pay the balance when it is due then please call us on 0800 876 0990 to discuss the situation.

    

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3. What if I need to change my booking?

   It is normally possible to make changes to your booking. The cost for making a change will be dependent on various factors, including which Tour Operator your holiday is with, what changes you need to make, when you make these changes and what basis was your holiday booked (ie, late deal, allocation on arrival, brochure package, etc).

    

    

    

   Full details of each Tour Operator's charges can be found in their 'Booking Conditions'. For more information or advice on amending your booking please call us on 0800 876 0990.

    

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